Same-Day Dispatch
We make Same-day Dispatch for orders we received before 4:00pm, and we will ship the products next day for the rest orders. In rare cases we might take extra time to process some orders, we will contact our customers immediately if we are unable to process their order within 48 working hours.
* Please note Same-Day Dispatch is only available Monday to Friday except National Holidays;
Dispatch Location
We have our warehouses in Los angeles US, Madrid Spain and Shenzhen China. Dispatch origin may vary depends on products availability in each warehouse and shipping costs from different locations.
Lead Time
We give lead-time estimation to each of product we sell. Customers can check “Availability” and “Out Of Stock Status” to obtain further information. We will e-mail our customers immediately with an updated lead time if the items they order are out of stock or can take a longer to ship.
Generally speaking, we can deliver products to customers in different regions within the timeline listed below:
| Europe | 5-10 Days |
| North America | 5-10 Days |
| South East Asia | 5-7 Days |
| South America | 7-14 Days |
Import Duties and Taxes
We are not responsible for any possible brokerages, duties or taxes customer’s state, region, or country applies. But most of our customers in the US, UK and other EEC Countries do not have to pay any import duties and taxes if the products are available from our local warehouse. VAT may be applicable to some customers in accordance to local laws.
Couriers We Use
Our preferred carriers are FEDEX, DHL,UPS and air post.
Free Shipping
We offer free ground shipping to all orders.
Customers whose order value is lower than US$299 will be arranged for air post, which is expected for longer shipping time.
Important
Please understand that international shopping needs to pay customs duties.
