Frequently Asked Questions
Warranty
2 years for night vision device, 3 years for thermal imaging device and multi-spectral device.
Yes, you can. But please contact our service center within 15days after you receive the product.
Non-human damage can be guaranteed within the warranty period.
Please e-mail to our service center with the information that device model\SN code\payment proof and tell us what service you need.
Yes, we will.
Yes, we currently have 3 global repair centers: Hong Kong Repair Center, European Repair Center, and American Repair Center.
Yes, we provide paid maintenance services.
Please contact the distributor where you bought the device from.
Repair time depends on the complexity of the repair and how busy the service center is. But we do our best to reduce the period.
Sorry, we can’t. Please contact the distributor where you bought the device from.