Frequently Asked Questions
General Questions
You can directly buy from our official website.
It is normal for electronic devices to get hot during use.
c.Yes, our products are IP67 waterproof and dustproof, which can effectively adapt to various extreme environments.
The seismic rating is 6000J.
You can get accessories from your local PARD distributor.
Maybe you didn’t focus you objective lens or eyepiece.
Update the firmware.
Please check whether the insulating tape on the battery has been removed or if the battery is charged.
Some of our device is designed without retical.
It is normal. It is shutter correction, which is designed to protect the sensor, so that the device can provide you with the best image.
Format the device in the menu or update the firmware.